Customer Service Representative (Evenings & Weekends)

Description:

SeamlessWeb is seeking an experienced professional to join our CustomerService Team! As an independent line of business within ARAMARK, SeamlessWeb provides a cost-cutting service that allows employees to order food online and bill approved meals directly to their company, which reduces food-related expenses by up to 30%. Currently, SeamlessWeb's cutting-edge technology serves over 3,000 companies in 26 U.S. cities and London. Our clients include the 11 largest investment banks in the U.S., over 200 premier law firms, hundreds of hedge funds, investment advisors, accounting and consulting firms, and companiesof various sizes across dozens of industries. SeamlessWeb was also voted one of New York's Best Places to Work by Crain's New York Business in 2008! A SeamlessWeb Customer Service Representative is responsible for providing world class service to our partners, clients, customers and work colleagues. This position will report to the Customer Service Manager. Responsibilities may include, but are not limited to:

• Exceptional understanding of order processing - efficient monitoring of the internal site, standard computer and fax trouble-shooting, and escalation of policies and procedures.
• Monitoring incoming emails and providing professional and well written email responses in line with company policies and procedures.
• Incoming call handling and monitoring with a friendly and professional tone at all times.
• Familiarity with proprietary websites and utilities: Internal Interface, Corporate Site, Consumer Site, /internal, /system, /admin, /vendor.
• Understanding of menu set-ups and entry.
• Researching and reporting of IT issues, emergencies and potential bugs.
• Posting and clarifying cases daily in Salesforce.com.
• Providing follow-up and follow through on all partner and client/customer requests.
• Being in on time when scheduled for shifts.

***Ideal candidates must be available EVENINGS and WEEKENDS***

Qualifications:

• College degree preferred.
• 1-3 years of previous customer service, data entry or technical experience required.
• Prior experience in a team environment or call center is helpful.
• Exceptional written and verbal communication skills.
• Exceptionally well-organized and attentive to detail.
• Must think quickly on feet, be flexible, and able to handle daily changes.
• Skilled in multi-tasking.
• Must have organizational and problem-solving skills.
• Excellent computer skills and proficiency in the Microsoft Applications (Outlook, Word) and Salesforce.com.

*TO APPLY: Please visit our parent company's website at www.aramark.com\careers (Careers>Job Search>Organization "SeamlessWeb")